Effective September 27, 2021, Rochester Regional Health requires all employees and affiliated personnel to be vaccinated against COVID-19. Medical exemptions will be reviewed.

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Patient Registration Clerk (CSEA)

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Job ID REQ_166369 FACILITY St Lawrence Health LOCATION Massena, New York

SUMMARY

Hospital professional will be responsible for the comprehensive servicing of MH patients with a focus on the critical aspects of patient registration including making an empathetic first impression, soliciting personal health information, answering sensitive patient questions/concerns, insurance verification, co-payments scheduling and pre access for the entire hospital. Individual will also share work in the hospitals telephone switchboard. Successful candidate will possess excellent customer service skills, have anappreciation/understandingof the importance of Press-Ganey and HCAP scores, be willing to learn various healthcare computer software (Meditech etc.)

STATUS: Per Diem

LOCATION: Massena Hospital

DEPARTMENT: Admitting

SCHEDULE: 8 Hour, Variable

ATTRIBUTES

  • Required: High school diploma or equivalent

  • Preferred: Associate's degree in Healthcare Administration or related field

  • Preferred: Medical Terminology

RESPONSIBILITIES

  • Registration for all areas of hospital Insurance verification, errors, and co pays and account payments, financial counseling.

  • Switchboard coverage, alarm activations, paging and answering service. Responsible for all status changing of patients.

  • Scheduling, authorization verification, pre insurance, accuracy, errors and copay collections in pre access area


PHYSICAL REQUIREMENTS S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
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