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Intake Coordinator - Home Care

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Job ID REQ_110790 FACILITY Lifetime Care LOCATION Newark, New York


The Intake Coordinator receives referrals from various sources (e.g. Physician offices, hospitals, etc.) and obtains requires patient information/ MD orders. The Coordinator will input this data in the agency computer and will notify the appropriate agency personnel to prepare/ schedule a home visit evaluation. The Intake Coordinator will provide superior customer service by modeling the Brand Promise and Core Values.

STATUS: Full Time

LOCATION: Lifetime - Newark Office

DEPARTMENT: Hospice and Palliative Care

SCHEDULE: Monday through Friday. Two holidays per year and occasional Saturdays


  • Graduate of an accredited school of practical nursing.
  • 4 years of clinical experience, at least one being in the home care setting.
  • 1-2 years of experience in an office setting answering multiple phone lines.
  • Excellent interpersonal skills.
  • Ability to multi-task in a fast paced environment.
  • Experience with an electronic medical record.
  • Proficient use of Microsoft office.
  • Working knowledge of Home care admission criteria/ regulations.


  • Manages multiple phone calls, in a professional manner, from hospitals, physician offices or patients and family caregivers.
  • Responsible for incoming inquiries and/or referrals to the Unity CHHA.
  • Works in coordination with home care coordinators, and the Home and Community Based Services team to ensure a smooth transition to home care.
  • Obtains all pertinent patient information from referral source/or patient to include but patient demographics, reason for referral, medical diagnosis, appropriate medical information and home setting/social information.
  • Works with referral source to ensure all necessary medical information is complete and accurate, seeking out additional clinical information as required.
  • Processes new referral to include but not limited to registering new patients in the computer and prepare charts as needed.
  • Documents data in the electronic medical record referral area.
  • Obtains required insurance information and insurance authorizations if applicable.
  • Begin the process to obtain “Face to Face MD form as needed.
  • Reviews specifics of new referral with the manager-Unity CHHA.
  • Collects data, completes reports as assigned.
  • Participates in ongoing Unity CHHA, Home and Community Based Service, and/or UHS committees or groups as assigned.
EDUCATION AS: Nursing (Required)
LICENSES/CERTIFICATIONS RN - Registered Nurse - New York State Education Department (NYSED)
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
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