Effective September 27, 2021, Rochester Regional Health requires all employees and affiliated personnel to be vaccinated against COVID-19. Medical exemptions will be reviewed.

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Access Associate - Infectious Disease & Immunology

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Job ID REQ_146835 FACILITY Infectious Disease - Rochester General LOCATION Rochester, New York

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS: Full Time

LOCATION:  RGH

DEPARTMENT: Infectious Disease & Immunology

SCHEDULE: Monday - Friday

ATTRIBUTES

  • 2 year degree or equivalent combination of education and work experience preferred
  • Intermediate computer skills
  • Excellent customer service and communication skills

RESPONSIBILITIES

  • Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
  • Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
  • Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
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