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Senior Systems Analyst/Programmer - JIRA



At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.

  • Pension Plan
  • Retirement Plan
  • Comprehensive Benefits Package
  • Tuition Reimbursement
  • Benefits Effective Date of Hire


We are seeking a JIRA Administrator with a passion for configuring JIRA to improve collaboration, optimize workflows, and manage our growing portfolio of projects across our Health System. The ideal candidate will support the implementation of JIRA and other applications within the Atlassian Marketplace by applying knowledge of different project management processes and designing JIRA workflows with an agile mindset.

STATUS: Full time

LOCATION: Riedman Campus

DEPARTMENT: Information Technology - Applications team

SCHEDULE: Monday - Friday days


  • 3+ years of experience administering, supporting and customizing JIRA to meet the needs of diverse groups of customers and/or developers.
  • Experience with administering and developing software team solutions on Atlassian tools especially JIRA and Confluence
  • Proficient in ScriptRunner/Groovy/JQL
  • Experience using JIRA REST APIs
  • Advanced understanding of JIRA workflows, permission schemes, notification schemes, screens schemes, etc.
  • Excellent oral and written communication skills
  • Ability to adapt quickly to an existing, complex environment.
  • Experience setting and managing user permissions.


  • Build, configure and administer Data Center based JIRA product from Atlassian
  • Configure, JIRA for new requirements and enhancements as well as perform JIRA administration work such as user and group configurations
  • Primary responsibility is working with internal teams and other cross functional team to configure projects
  • Collaborate with leadership and infrastructure teams in developing scalable, efficient, and maintainable solutions using JIRA including Clustering and other optimizations
  • Create tailored configurations, workflows, automations, reports, and integrations that meet specific user requirements
  • Configure, administer, and enhance JIRA for Resource Capacity Reporting and User Time Reporting as well as other reporting needs
  • Implement JIRA automations using JIRA Automation and/or scriptrunner
  • Design and Lead/Assist in the integration of other Atlassian Applications such as Confluence and Crowd/AD integrations
  • Manage implementation issues, escalations and action items Required
  • Exercise good design and judgement in implementing best practices to avoid anti-patterns and feature bloat

PHYSICAL REQUIREMENTS: L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting.

PAY RANGE: $80,000.00 - $105,000.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
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