Skip to main content
a woman wearing a mask and looking at a man wearing a mask

Social Worker, QM



At St. Lawrence Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.

  • Same Day pay through Daily Pay

  • Paid vacation & holiday pay

  • Medical, dental, vision, hearing benefits


Creates optimal outcomes for the patient and family by managing complex psychosocial and economic co-morbidities. Utilization Management/Managed Care collaborates with appropriate individuals/department regarding delays in service that may have an impact on quality of patient care and/or length of stay. Assesses patient's clinical course on a daily basis to verify patient's continued need for acute hospital level of care in collaboration with RN Case Manager and primary care nurse. Through practice skills mobilizes resources to reduce patient risks, serves as ambassador between hospital and community, leading the discharge planning process. Ability to be flexible and agile to meet the complex, dynamic healthcare environment while providing world class customer service to patients, families, internal and external customers of the organization. Reports directly to the Lead Case Manager with scope of practice supervision as required if needed by the MSW under the Direction of Assistant V.P of Quality.

St. Lawrence Health (SLH) was established in December 2013 with the mission to improve health and to expand access through coordination and integration of services. SLH became an affiliate of Rochester Regional Health (RRH) in January 2021. Working together with our community partners, including local health departments and agencies, we are focused on disease prevention, promoting access to quality healthcare services, and improving the overall quality of life for our communities.

STATUS: Full-Time
LOCATION: St. Lawrence Health
DEPARTMENT: Case Management
SCHEDULE: 8 Hour Shifts


  • Required: Graduate of an accredited school of social work Bachelor’s degree in Social Work

  • Preferred: Master’s degree in social work

  • Required: Current license as social worker

  • Preferred: Current NYS licensure as MSW

  • Required: 3 years’ experience as social worker working in a healthcare environment

  • Preferred: Experience as a hospital based social worker


  • Assessment/Documentation: Assesses patients and integrates information from case managers, physicians and other team members to determine potential and actual risks to recovery, length of stay, appropriate level of care, and discharge planning. Monitors the utilization of observation and inpatient services. Explores strategies to reduce length of stay and resource consumption with optimal patient outcomes.

  • Planning: Develops a comprehensive care plan to meet the psycho/social needs of the patient ensuring world class customer service is provided. Discharge Planning Assesses patient/family adaptation to illness/disability and capacity to provide for patient's care needs via biopsychosocial assessment, determine the appropriate continuum of care services as needed. Serves as a resource/liaison, to community social service agencies relative to identified patient/family needs.

  • Coordinates/Facilitates: Works with the health care team in discharge planning, collaborating with physicians, nursing, and multiple disciplines, departments, payer, agencies to eliminate barriers to effective discharge planning and addressing pycho/social needs. Collaborates with community social services agencies to enhance discharge planning and continuity of care. Facilitates and coordinates non-medical/social/culturally complex discharge planning, including but not limited to Hospice, Nursing Home Placement and other Community based Social Services.

  • Customer Service : Provides Social work services and interventions consistent with regulatory requirements as these related to reporting cases of abuse, neglect, end of life issues and others as needed.

  • Ability to be flexible and agile to meet the complex, dynamic healthcare environment while providing world class customer service to patients, families, internal and external customers of the organization.

  • Education: Ensures patients/family/caregivers receive adequate education regarding social work interventions as appropriate to patient’s age. Maintains personal growth and development.

  • Participates in staff education on an individual basis and groups as it relates to social work services and programs

  • Regulatory: Ensures the timely and seamless transition of patients through medically appropriate levels of care in accordance with licensure, regulatory scope and standards, established hospital polices, and procedures in a patient and family centered manner.

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $62,000.00 - $75,300.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
a woman in scrubs standing in a hospital hallway

Explore our job opportunities

View jobs