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Access Associate-Lead

Description

HOW WE CARE FOR YOU:
At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.

  • Tuition Assistance
  • Advancement Opportunities
  • Paid Time Off, Paid Sick Time & Holidays
  • Day-1 Benefits (Health, Dental, Vision, Retirement)
  • Employee Referral Program
  • Employee Assistance Program
  • Same Day Pay through Daily Pay

SUMMARY: As an Access Associate Lead, you play an integral role to our high-quality standards of customer care.

STATUS: Full Time

LOCATION: United Memorial Medical Center (UMMC-Batavia)

DEPARTMENT: Admitting

SCHEDULE: Days

ATTRIBUTES

  • Ability to lead and take direction
  • Basic computer skills
  • Excellent customer service and communication skills
  • Bilingual preferred

RESPONSIBILITIES

  • Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager
  • Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
  • Registration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
  • Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

PAY SUMMARY:
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $18.00 - $23.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
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