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Revenue Cycle - Senior Financial Counselor



At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.

  • Pension Plan
  • Retirement Plan
  • Comprehensive Benefits Package
  • Tuition Reimbursement
  • Benefits Effective Date of Hire
  • Same Day Pay through Daily Pay


The Senior Financial Counselor implements, monitors, and reports the financial counseling initiative for the health system.

STATUS: Full Time

LOCATION: Riedman Campus


SCHEDULE: Monday - Friday Days (Hybrid)


  • Bachelors Degree in Accounting or equivalent extensive experience in the health care field.
  • Minimum of five years medical billing or registration experience, and/or equivalent education.


FINANCIAL COUNSELING & POLICIES: Develop a standard financial counseling implementation plan to include, equipment, training, forms, and reports. Develop financial counseling policies and procedures including overall health system, standard, and department specific (as needed). Develop a standard financial counseling training program. Provide training and support to Unity staff as identified. Initiate contact with the patient/responsible party prior to or at the time of service when self pay balances are due and inform them of their financial responsibility. Identify individuals requiring financial counseling. Determine the most appropriate method of payment and when possible, collect payment in full or establish a payment plan.
COLLECTIONS & REFERRALS: Assess patient financial information to identify those who may qualify for Medicaid, Family Health Plus, Child Health Plus and/or the Financial Assistance Program. Complete appropriate applications and referrals. Identify additional areas of opportunity to increase POS collections. Develop a process to reduce bad debts through collection of outstanding receivables. Meet annual collection goals. Develop a routine schedule of department meetings including minutes of items discussed, resolved, and outstanding; monitoring the necessary follow up. Work with the Departments, Financial Counselors, Medicaid Liaisons, Business Office staff, and Financial Services to assure a streamlined and coordinated effort. Identify and report revenue cycle opportunities to the Revenue Cycle Director. Perform other related administrative and operational duties as may be assigned.

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $21.50 - $27.15

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
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