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Credit & Collections Clerk/Cashier



At St. Lawrence Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.

  • Medical, dental, vision, hearing benefits

  • Same Day pay through Daily Pay


Maintains and controls all uninsured and underinsured patients who access services in the clinics or hospital. The representatives will be under the general supervisor of the site supervisor, revenue cycle manager or coordinator to ensure accurate information is obtained for Charity Care, Discounts, Payment Arrangements and Are Facilitated Enrollment referrals. Receive payments from patients or insurance companies. Works in a TEAM environment.

Canton-Potsdam Hospital is a warm and caring not-for-profit community healthcare facility that's certified for 94 beds. Our mission is to provide exceptional healthcare services to the community. Within our welcoming walls, you'll find a wide array of core programs in emergency medicine, acute care, hospitalist medicine, and critical care. But that's just the beginning. We're not just a hospital; we're a beacon of health and wellness in the North Country. We proudly offer outpatient health services in Brasher Falls, Canton, Colton, Gouverneur, Massena, Norfolk, and Potsdam, NY.

STATUS: Full-time

LOCATION: SLH - Regional Administrative Office

DEPARTMENT: Patient Accounting

SCHEDULE: 7.5 hour day shift


  • Required: High school diploma or equivalent

  • Preferred: Bachelor's degree


  • Regular contact with personnel from Patient Financial Services, Self-Pay/Financial Assistance and Area Facilitated Enrollers.

  • Reviews all self-pay work list and updates insurance and guarantor information as needed. Updates insurance plan codes and assist with pricing and charge information for customer service.

  • Conveys courtesy, dignity, respect, and a positive attitude with all individuals. Ability to demonstrate care, concern and empathy when interacting with patients and team players. Collaborates with the patient, coordinator, manager and director in planning and decision making to result in optimal decisions through effective communication skills.

  • Receive constructive feedback to facilitate and improve individual and patient friendly billing team performance.

  • Abides by all HIPAA regulations and reports daily contacts and metrics to coordinator or manager.

  • Completes all PFS and PAS financial assistance applications with high quality work and submits to management for approval on a weekly basis.

  • Ensures all records are documented with detailed information from call center contact with patients and financial counseling coordinator. Scans and post payments as necessary to assure payment application is completed.

  • Works A/R related to the aging buckets to contribute to the reduction of receivables.

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $17.80 - $26.12

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
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