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Population Health Coordinator


Job Description


At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.

  • No Weekends or Holidays
  • Personal Time that includes Vacation Time, Sick Time & Holidays
  • Health & Wellness Benefits starting Your First Day
  • Medical, Dental & Vision Programs tailored to Your Needs
  • Employee Assistance Program including free Mental Health
  • Tuition Assistance & Reimbursement Program
  • Employee Referral Program with Bonuses up to $10k
  • Advancement Opportunities
  • Retirement Savings Program
  • Same Day Pay through Daily Pay

OUR Department:

Internal medicine doctors, often called internists, primarily provide care for adults, but not for children. They specialize in the diagnosis, treatment, and prevention of disease and see patients for every health condition, from a physical or a sinus infection to a broken bone, and anything in between. Internists help with preventive care and the treatment of complex adult diseases, and they are the go-to provider to help connect and coordinate the many subspecialties a patient might need.

STATUS: Full Time

LOCATION: Requires travel to Various Locations

DEPARTMENT: Primary Care

SCHEDULE: Monday-Friday, Days


  • Valid NYS drivers’ license
  • Current Medical Assistant certification or registration preferred
  • High school graduate or GED equivalent preferred
  • More than one year of related experience in a medical setting
  • Basic computer literacy
  • Knowledge of medical terminology
  • Good communication and customer service skills
  • Able to perform all Medical Office Assistant job functions and responsibilities


  • Documents all patient interactions in a concise manner that is compliant with documentation requirements
  • Conducts in-bound and out-bound calls including, but not limited to: patient scheduling, screenings, reminder calls, panel management
  • Assists to schedule and coordinate patient transportation, follow-up physician appointments
  • Utilizes various reports to track patient referrals and scheduling no-shows for patients in collaboration with practice staff
  • Provides clerical and / or administrative support to clinical staff and managers for special studies, projects and reports
  • Provides excellent customer service by serving as a resource to all internal and external customers
  • Maintains knowledge of all health plan benefits and payor requirements
  • Call patients as designated by PCP or clinical staff
  • Verify patients have been seen and follow up on no show patients
  • Assist all patients with barriers
  • Ensure appropriate clinical information is communicated to clinical staff when there is variance from plan of care
  • Coordinates other medical office assistants in outreach and report validation needs

PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

PAY RANGE: $17.25 - $18.90

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
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