Patient Registration - Gouverneur Hospital/Behavioral Health (Per Diem)

At St. Lawrence Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.

SUMMARY

Hospital professional will be responsible for the comprehensive servicing of GH patients with a focus on the critical aspects of patient registration including making an empathetic first impression, soliciting personal health information, answering sensitive patient questions/concerns, insurance verification, co-payments scheduling and pre access for the entire hospital. Individual will also share work in the hospitals telephone switchboard.

We are seeking dedicated healthcare professionals to join our team at Gouverneur Hospital. If you are passionate about making a difference in the lives of patients and want to contribute to a dynamic healthcare environment, this is the opportunity for you. Your role will be integral in delivering high-quality care and ensuring the well-being of our community members. Gouverneur Hospital is certified for 25 beds and services include inpatient detox, substance use disorder rehabilitation, emergency care, imaging and EKG’s, physical therapy, and respiratory therapy.

STATUS: Per Diem (As needed)
LOCATION: Gouverneur Hospital
DEPARTMENT: Behavioral Health
SCHEDULE: Variable shift, Monday to Friday between the hours of 8 am - 6 pm (Hours as needed per the clinic)

ATTRIBUTES

RESPONSIBILITIES
Registration:

Interviews the patient and/or family member either in person or by telephone to collect demographic, financial, and medical information

Performs correct name inquiry and identifies patient according to policy and procedure without errors

Collects complete demographic information of patient including address, phone number, and employer

Collects medical information to include patient complaint

Explains consent information, obtains signatures, witnesses (legibly) with no omissions

Obtains copy of patient identification document(s)

Completes registration process within five minutes for preregistered patients and ten minutes for non-preregistered

Contacts physician offices to obtain and confirm patient information

Revenue Cycle:

Views insurance card(s) and scans into computer system reviewing for mandatory precertification and/or other third party payer requirements

Collects complete financial information to include payer name, identification number, group number, subscriber name, guarantor name and address, and precertification numbers

Selects appropriate financial class and insurance code

Performs online real-time eligibility verification and registration scrub via AhiQa and makes changes to registration errors accordingly and in a timely fashion

Screens for insurance eligibility via insurance websites, where appropriate

Completes Medicare Secondary Payer Questionnaire for all Medicare-eligible patients

Completes all admission forms required by Medicare

Verifies third party payer benefits and Worker’s Compensation according to departmental policy and procedure

Collects any patient-pay balances such as copay, co-insurance, or deductible at the time of registration

Refers patient to Patient Financial Advocacy Program when appropriate and per departmental procedure

Balances cash drawer, completes cash receipt, issues patient receipts, and secures cash drawer daily with no exceptions. May be responsible for daily security of cash safe.

Switchboard:

Serves as hospital switchboard operator answering the phone in a courteous and professional manner and responds to patient/customer inquiries/needs in an expedited manner

Communicates effectively when answering assigned telephone lines within three rings and identifying self at all times

Serve as answering service for the doctors while responsible for switchboard operations and pages providers as needed

Complete all paging for admission outpatient areas

Maintain the Call schedules and away notices

Manage the Hospital Lockdown from 8p -6am

Monitor various life support alarms located in the office and reporting danger alarms for the correct person

Provides directions for patients and/or visitors

Receives, processes, and coordinates bed requests for patient bed assignments

Performs other clerical duties as assigned by Patient Access Manager

Customer Service:

Practices proficient customer service skills by greeting and treating all patients and staff with respect and discretion

Capable of empathizing with the circumstances of patients and families while maintaining an objective approach to the disposition of each account

Provides an explanation of any patient wait and responds to all patient requests. Notifies manager of any patient wait times longer than 15 minutes.

Greets each patient and identifies self by name and role

Manages waiting room and patient arrival needs

Identifies and directs patients to ED registration as needed

Welcomes patients to the facility in a friendly and courteous manner

Notifies the manager of incidents, errors, or patient complaints

Maintains patient privacy and confidentiality at all times according to established procedures

Assess environment for safety hazards, which could harm patients, visitors, or other hospital employee’s and reports any identified safety hazards to facilities/housekeeping/manager

Exhibits professionalism in appearance, speech, and conduct

Development:

Provide orientation and training of new staff

Attend and actively participate in Patient Access Meetings, Training Sessions, and in-service educations, etc.

Attend and actively participate in required and voluntary in-service education

Participate in performance improvement within the organization and department