Description
JOB TITLE: Appointment Coordinator, Communication Center
DEPARTMENT: Communication Center (Radiology)
LOCATION: Rochester Regional Health Riedman Campus, 100 Kings Highway
HOURS PER WEEK: 40
SCHEDULE: Monday through Friday, 8:00AM - 4:30PM
SUMMARY
As an Appointment Coordinator, you will play a central role in shaping our patients’ overall experience and level of satisfaction with Rochester Regional Health – outstanding customer service and organizational skills are keys to your success. You will interact regularly with patients, providers and payers throughout each patient's healthcare experience and collaborate with physician offices and clinical departments to provide continual patient support.
RESPONSIBILITIES
Provide courteous, attentive and prompt service to all those you work with and support
Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience
Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries
Enroll and activate patient portal accounts, answer questions and/or resolve any user issues
Ensure your work is compliant with all policies and procedures
REQUIRED QUALIFICATIONS
None
PREFERRED QUALIFICATIONS
Associates Degree Preferred.
Two (2) years customer service experience preferred, ideally in a health care setting.
Strong customer service skills and knowledge of medical terminology preferred.
Knowledge of terminology used by insurance/managed care health plans preferred.
PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
PAY RANGE: $17.65 - $19.30
The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
