Description
Job Title: Population Health Coordinator
Department: Population Health
Location: Riedman Campus 100 Kings Highway South
Hours Per Week: 40
Schedule: Monday - Friday 8 am - 4:30 pm
SUMMARY
Key member of the practice team who has an understanding of primary care practices and assists in the coordination of care required for optimal coordinated population health.
RESPONSIBILITIES:
• Documents all patient interactions in a concise manner that is compliant with documentation requirements
• Conducts in-bound and out-bound calls including, but not limited to: patient scheduling, screenings, reminder calls, panel management
• Assists to schedule and coordinate patient transportation, follow-up physician appointments
• Utilizes various reports to track patient referrals and scheduling no-shows for patients in collaboration with practice staff
• Provides clerical and / or administrative support to clinical staff and managers for special studies, projects and reports
• Provides excellent customer service by serving as a resource to all internal and external customers
• Maintains knowledge of all health plan benefits and payor requirements,
• Call patients as designated by PCP or clinical staff
• Verify patients have been seen and follow up on no show patients
• Assist all patients with barriers
• Ensure appropriate clinical information is communicated to clinical staff when there is variance from plan of care
• Coordinates other medical office assistants in outreach and report validation needs
• Closes Care Gaps
Minimum Qualifications:
• High school graduate or GED equivalent preferred
• More than one year of related experience in a medical setting
• Basic computer literacy
• Knowledge of medical terminology
• Good communication and customer service skills
• Able to perform all Medical Office Assistant job functions and responsibilities
Required Licensure/Certification Skills:
• Valid NYS drivers’ license
Preferred Licensure/Certification Skills:
• Current Medical Assistant certification or registration preferred
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veterans
PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.
PAY RANGE: $20.00 - $22.00
The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.
