Who We Are
About Rochester Regional Health
Whether it's your first day, best day, or worst day, we're here to meet you where you are. Across Western New York, the Finger Lakes, St. Lawrence County and beyond, we proudly serve the communities we live in. We're here to treat you as a whole person. We're here to treat you with respect and the dignity you deserve. Whatever you need, from every age, to every stage, every smile and every symptom. Whatever it is, we're here for it.
Our Purpose, Vision & Values
At the heart of our mission is a bold and compassionate purpose: to uplift humanity through care for our community. Guided by this commitment, we strive each day to make a meaningful impact in the lives of those we serve. Our vision is to become a national model of health and healing—setting the standard for compassionate care, innovation, and community partnership.
Rooted In Community
For generations, we've proudly served the communities we live in. Our roots in our regions run deep. For over 175 years, we’ve brought our care to generations of families, to the people around us, and to each other. Our patients and team members are our families, friends, and neighbors. What we do and how we do it is for them. And when any part of us hurts, the whole of us feels it. That’s just who we are, and this is what community means to us. As a system of the people, we strive to reach anyone who needs us to care for them, because our communities deserve the best care we can provide
Serve As One
Our work is never done, and it’s never done alone. We start our days with our sleeves rolled up. Shoulder to shoulder, we team up and reach across our system, trusting each other as we take on the hard work together. When COVID-19 shut the world’s doors, we kept ours open, so no one would be in it alone. And we don’t just show up — we go beyond. Relentlessly. Because our commitment to serving our patients and to doing what’s right is core to who we are. We’ve learned by doing, that today’s best sets tomorrow’s bar, and we don’t skip a beat to meet challenges head-on. With boots on the ground, we use all our resources, focus on results, and do what it takes to do what matters — with each smile exchanged, temperature taken, family supported, call answered, floor mopped, kindness acknowledged. It’s not always easy, but we don’t stop trying, because we’re in this together.
Care Like Family
Our care is wholehearted, because the whole person matters. Our care brings us back to quality and safety, and it starts with our own. We stand with each other and by each other as we strive to treat every team member and patient with dignity, compassion, and respect. And we extend care beyond the symptoms we treat, promoting the long-term health and well-being of those we serve. With lifelong care that treats all people like whole people, we bring them comfort and ease that feels like home. So when someone on our team struggles, we provide resources to support them. Because only when we extend genuine care for one another can we deliver the kind of care that matters.
Embrace Tomorrow, Today
We’re driven to innovate together for a healthier world for all. We’ve learned that the healthcare we deliver today is only as powerful as our dreams for tomorrow. As we improve the way we deliver care, innovation enables us to work smarter, not harder. We use it not to replace our humanity, but to make more time for it — more time to connect, love, breathe, hope, discover, create. We know our best ideas can come from anyone, which is why we invite every team member to bring their ideas forward, to help us further our work and serve our communities in new and better ways. Innovation should empower the people it comes from, so we will use it together to reimagine the future of healthcare.
Our Locations
Throughout the region, our services at 150 locations reach over 1.2 million residents and cover more than 4,000 miles. That means you can find a great career with us no matter where you live in the region because we're right outside your door - in Rochester, Genesee Valley, Finger Lakes or St. Lawrence regions.
