Description
Job Title: Hospice Liaison (Full-Time, Day/Evening)
Department: HHC HOSPICE LIAISONS
Location: Rochester Regional Health Home Care
Hours Per Week: 40
Schedule: 8:30am -5:00pm OR potential for 10 hour days 8:30am - 7:00pm
SUMMARY: The Hospice Liaison is responsible to facilitate the patient discharge from the facility setting to certified hospice agency. The Hospice Liaison will provide superior customer service by modeling the Brand Promise and Core Values.
RESPONSIBILITIES:
Evaluates eligibility, needs and care resources for each patient referred to RRH Hospice Agency. Obtains insurance information and authorizations for appropriate reimbursement.
Completes a comprehensive clinical assessment for hospice services and develops a hospice care plan with the patient/caregivers to ensure a safe care plan.
Obtains MD order to support hospice care plan.
Coordinates all services including but not limited to professional, paraprofessional services, durable medical supplies, equipment, etc., as the care plan dictates.
Completes all required documentation in patient’s facility record and RRH Hospice Agency required documentation per requirements.
Gathers data, analyzes data and completes all assigned reports.
Collaborates with care coordinators, social workers, and physicians to find solutions for challenging patients requiring hospice care as a part of the facility discharge plan.
Participates in ongoing RRH Hospice Agency and Community Based Service, and/or RRH inpatient committees or groups.
Represents RRH Hospice Agency at appropriate Community Groups
Act as a resource and represent RRH Hospice Agency in the community in various health care settings (i.e. hospital, physician office, etc.).
Participates in marketing efforts as assigned. Assumes role community resource expert in providing education as assigned.
REQUIRED QUALIFICATIONS:
Registered Nurse license in New York State.
OR
Current NYS License in Social Work
PREFERRED ATTRIBUTES:
Experience in working in partnership with the interdisciplinary healthcare team.
Excellent interpersonal skills (strong written and verbal communication skills).
Experience utilizing an Electronic Medical Record and Microsoft office
Demonstrate ability to apply decisive, sound, objective clinical judgment for cases with varying complexity.
EDUCATION:
- AS: Nursing (Required)
PHYSICAL REQUIREMENTS: Drive - Clinical - Roles in this category require frequent driving combined with mobile clinical care across settings such as emergency response, mobile clinics, and home health environments. Staff must repeatedly enter and exit vehicles, occasionally lift and carry equipment weighing up to 100 lbs. or more, and perform care within patients’ homes or other confined, unpredictable, or uncontrolled environments. These positions demand strong fine and gross motor control, firm grasping, and heightened visual and auditory awareness to ensure safe and effective care delivery. Emotional and cognitive demands are substantial due to rapid decision‑making, direct exposure to critical or sensitive situations, and independently managing patient care in the field or home setting. Environmental exposures may include traffic hazards, infectious agents, extreme temperatures, variable home conditions, and hazardous materials. Valid licensure, physical readiness, and flexibility for extended or on‑call schedules are typically required.
LICENSES/CERTIFICATIONS:
- RN - Registered Nurse - NYS Office of Professions
- BLS - Basic Life Support - American Heart Association (AHA)
PAY RANGE: $63,000.00 - $90,000.00
The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.
