Description
Job Title: LPN Intake Coordinator- Home Care
Department: Skilled Nursing Hospice-Administration
Location: 330 Monroe Avenue, Rochester, NY 14607
Hours Per Week: 40 hours per week
Schedule: 8:00am-4:30pm or 8:30am-5:00pm Monday through Friday
Rochester Regional Health Home Care is the only home care provider in the region to earn a CMS 5-Star Quality of Patient Care rating, placing its CHHA among the top 3.5% of agencies nationwide. In addition, CHHA was recognized by U.S. News & World Report as a “High Performing Home Care Agency,” further highlighting its commitment to exceptional patient care and clinical excellence.
Position Summary:
The Intake Coordinator receives referrals from various sources (e.g. Physician offices, hospitals, etc.) and obtains requires patient information/ MD orders. The Coordinator will input this data in the agency computer and will notify the appropriate agency personnel to prepare/ schedule a home visit evaluation. The Intake Coordinator will provide superior customer service by modeling the Brand Promise and Core Values.
Key Responsibilities:
Manages multiple phone calls, in a professional manner, from hospitals, physician offices or patients and family caregivers.
Responsible for incoming inquiries and/or referrals to the Unity CHHA.
Works in coordination with home care coordinators, and the Home and Community Based Services team to ensure a smooth transition to home care.
Obtains all pertinent patient information from referral source/or patient to include but patient demographics, reason for referral, medical diagnosis, appropriate medical information and home setting/social information.
Works with referral source to ensure all necessary medical information is complete and accurate, seeking out additional clinical information as required.
Processes new referral to include but not limited to registering new patients in the computer and prepare charts as needed.
Documents data in the electronic medical record referral area.
Obtains required insurance information and insurance authorizations if applicable.
Begin the process to obtain “Face to Face MD form as needed.
Reviews specifics of new referral with the manager-Unity CHHA.
Collects data, completes reports as assigned.
Participates in ongoing Unity CHHA, Home and Community Based Service, and/or UHS committees or groups as assigned.
Desired Attributes:
- 4 years of clinical experience preferred
- One year in the home care setting preferred.
- Excellent interpersonal skills.
- Ability to multi-task in a fast paced environment.
- Experience with an electronic medical record.
- Proficient use of Microsoft office.
- Working knowledge of Home care admission criteria/ regulations.
- Minimum Qualifications:
- Graduate of an accredited school of practical nursing.
- 1-2 years of experience in an office setting answering multiple phone lines.
Required Licensure / Certification Skills:
Registered in NYS as an LPN (licensed practical nurse) professional.
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran.
EDUCATION:
- AS: Nursing (Required)
PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.
LICENSES/CERTIFICATIONS:
- LPN - Licensed Practical Nurse - NYS Office of ProfessionsNew York State Education Department (NYSED)
PAY RANGE: $25.00 - $31.00
The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.
