Description
Title: EMS Dispatcher
Location: Massena, NY
Hours Per Week: 40 scheduled weekly hours
Schedule: 12 hour evening/ night shift, 6p-6a, weekend rotation
Position Summary:
The EMS Dispatcher is responsible for coordinating patient transport within SLH and St. Lawrence County. Collaborate with St. Lawrence Health leadership, physicians, nurses, etc. to ensure the EMS system is supporting overall patient flow along the continuum of care.
Key Responsibilities:
• Coordinate patient transportation
• Communicate with healthcare partners.
• Ensure timely completion and accuracy of paperwork.
• Data entry into charting program.
• Maintain a list of transport requests
Knowledge / Skills / Abilities/ Essential Job Functions:
• Remain calm in high-stress situations
• Coordination of assets to transfer patients in a timely fashion
• Data entry
• Basic understanding of computers
• Ability to communicate effectively.
CONDITIONS / PHYSICAL DEMANDS:
Physical:
Able to sit or stand and work at a computer keyboard.
Ability to effectively communicate both orally and in writing.
Occasional stooping, bending, reaching, lifting, pushing and carrying up to 125 pounds, (250 pounds with assistance).
Close visual acuity viewing a computer screen.
Work with equipment and manipulate equipment settings, computer keyboard, etc.
Environmental:
OSHA Category I: High risk of exposure to blood/body fluids in the day to day job duties.
May be exposed to extreme conditions (heat or cold)
Regular and on-time attendance.
Hours 40 hours per week.
Individual may be required to work non-standard shifts as needed (weekend, evenings, swing shift, or some combination).
Occasional travel by conventional means to other locations as required.
Minimum Qualifications:
High School diploma or GED equivalent
Required Licensure/Certification:
BLS required at hire, If not AHA, must obtain AHA BLS within 3 months of hire.
Valid Driver's License
Desired Attributes:
NYS EMT Certification preferred
healthcare billing and/ or coding
PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.
PAY RANGE: $18.50 - $23.00
The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.
