Description
Job Title: Coverage Lab Courier
Department: Logistics
Location: Riedman Campus & Elmgrove | 100 Kings Highway S. Rochester, NY 14617 & 160 Elmgrove Pk. Rochester, NY 14624
Hours Per Week: 20
Schedule: 8-hour variable shifts, requires availability for days, evenings, and every other Saturday & Sunday, earliest route to cover starts at 5:30a and latest route to cover ends at 1:00a
SUMMARY
The Laboratory Coverage Courier executes courier route assignments maintaining specimen integrity in conjunction with NYS Health Department Regulations. Couriers must perform duties in a professional and courteous manner, promoting superior customer service and relations. By providing a flexible availability throughout the week and a wealth of route knowledge, our Coverage Couriers play a vital role in excellent and reliable patient and client services.
RESPONSIBILITIES:
- Execute courier route assignments while driving a company vehicle maintaining specimen integrity in conjunction with NYS Health Department Regulations.
- Expedite pick-up and delivery of priority specimens. Courier shifts and routes will vary and change based on health system needs.
- Communicate regularly while executing route with Logistics Dispatch via Bluetooth mobile phone in vehicle.
- Conduct the operation of company vehicle complying with all federal, state, and highway regulations.
- Ability to perform independently, responsible for using sound judgment and problem-solving skills in relation to client issues.
- Understand and follow company policies and procedures and respect patient confidentiality.
- Document pick-up and delivery details carefully on Route Sheet and notify the coordinator of any equipment maintenance requirements.
- Perform departmental procedures ensuring compliance with corporate, state, federal, OSHA and customer specification.
- Access, navigate and send/forward correspondence through computer related programs such as the Internet and E-Mail as well as maintain online Mandatory Education Requirements.
- Participate in the training of new staff.
- Assist with route development and look for opportunities for efficiencies.
- Serve as a backup to the Lead Courier when operational needs arise.
- Additional duties as assigned.
REQUIRED QUALIFICATIONS:
- Valid New York State Driver’s License required
- Previous customer service related work experience
PREFERRED QUALIFICATIONS:
- Friendly, kind and customer service oriented
- Excellent communication skills
- Ability to work independently and make decisions
- Flexible availability
- Rochester area geographical knowledge preferred
- 1yr RRH Logistics Courier experience
PHYSICAL REQUIREMENTS: Drive - These positions involve frequent driving across varied routes, with regular loading and unloading of materials and occasional lifting of up to 50 lbs. or more. Employees must safely enter and exit vehicles, push or pull carts, and navigate ramps, stairs, and uneven surfaces. Strong visual and auditory acuity are essential for safe vehicle operation and task performance. Emotional and cognitive requirements include sustained attention, managing time-sensitive deliveries, and responding to schedule changes. Environmental exposures include inclement weather, roadway hazards, and loading dock conditions.
LICENSES/CERTIFICATIONS:
- NYS DL - valid New York State Driver's License - New York State Department of Motor Vehicles (NYSDMV)
PAY RANGE: $17.50 - $20.00
The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.
