Description
SUMMARY
Under the general direction of the Director of Hospice and Palliative Care Services and in accordance with corporate goals, this position oversees the provisions of appropriate, effective high quality clinical services for designated programs in accordance with State and Federal regulations, and the mission of the agency. The Assistant Director of Community Support Services collaborates with other management staff in the development of patient care programming and in problem solving regarding issues and concerns facing the agency as a whole.
STATUS: Full-Time
LOCATION: Rochester Regional Health Home Care - Monroe Avenue
DEPARTMENT: Homecare
SCHEDULE: Monday through Friday, 8:30am - 5:00pm
ATTRIBUTES
- Must exhibit exceptional management and communication skills.
- Knowledge of the principles of administration and professional standards for patient care delivery in the home setting is essential.
- Advanced skills in personnel management and public relations are necessary.
- Ability to recognize the needs and concerns of people and to maintain constructive working relationships.
- Demonstrated analytical and problem-solving skills.
- Ability to travel across all regions.
RESPONSIBILITIES
- Oversees the administration of the social work, volunteer, bereavement, pastoral care and music therapy departments. Oversees the Care Transitions and Health Home programs, as well.
- Identifies opportunities for managers to develop greater skills in clinical specialties of home health, hospice and palliative care and in performing their managerial function including providing educational opportunities to address these needs.
- Responds to employee/patient complaints and attempts to resolve in a timely and effective manner in accordance with policy and procedure.
- Monitors and/or designates appropriate personnel to monitor corporate compliance requirements of the agency in accordance with all federal, state, and local regulations related to delivery of health care services and personnel.
- Directs all service coordination to ensure staffing patterns are consistent with patient needs for service and care. Ensures that a sufficient number of staff is available to direct and deliver services to patients and manages and evaluates service management personnel and coordinators.
- Ensures adequate staff education through direct oversight of orientation and in-service programs. Delegates responsibility for coordination and implementation of orientation and in-service programs to ensure personnel awareness of current agency policy and procedure. Encourages staff development through ongoing education.
- Maintains ongoing relationships with patients, staff, outside agencies, facilities and association representatives. Collaborates with contract agency administration to establish, implement, and evaluate mutual policies and procedures needed to effect quality patient services as appropriate. Participates in National, State and Local organizations, meetings, seminars, workshops and activities when appropriate.
- Participates in process improvement activities and in the development of policies, procedures and guidelines.
- Participates in the On Call rotation.
- Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values and adhering to the Corporate Code of Conduct.
- Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
- Maintains knowledge of all relevant legislative and regulatory mandates and ensures that all activities are in compliance with these requirements.
- Conducts periodic staff meetings to include timely distribution and education related to departmental and Ethics/Compliance information.
- Regular and reliable attendance is expected and required.
- Performs other functions as assigned by management.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Nursing or Master’s degree in Social Work required.
- Minimum of five years of health care experience; three of which are in a supervisory role
- Valid NYS RN license or Valid NYS LMSW
- Valid NYS Driver’s license required.
PREFERRED QUALIFICATIONS
- Experience in Hospice, Acute Care, or Community Health Care preferred.
PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.
PAY RANGE: $80,000.00 - $120,000.00
The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.
